Privacy Policy

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Effective Date: 01/01/2026

1. Introduction

MAITA (“we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you provide when visiting our website www.maita.com.au or interacting with our business.

This Privacy Policy explains how we collect, use, disclose and protect your personal information in accordance with the Privacy Act 1988 (Australia) and the Australian Privacy Principles.

By using our website or providing us with your personal information, you consent to the collection and use of your information as described in this policy.

2. What Personal Information We Collect

We may collect the following types of personal information:

• Name      
• Email address 
• Phone number 
• Delivery address or billing address (if applicable) 
• Payment information (processed through secure third-party providers) 
• Purchase history 
• Information you provide when contacting us 
• IP address and browser information 

3. How We Collect Personal Information

We collect personal information when you:

• Visit our website 
• Create an account 
• Place an order or purchase products 
• Subscribe to newsletters or promotions 
• Contact us through our website or email 
• Participate in promotions, competitions, or surveys 

We may also collect certain information automatically through cookies and analytics tools.

4. How We Use Your Information

We may use your personal information to:

• Process and fulfil orders 
• Provide customer support 
• Respond to enquiries 
• Send order confirmations and service updates 
• Improve our website and services 
• Send promotional offers or marketing communications (if you opt in) 
• Comply with legal obligations 

5. Disclosure of Personal Information

We may disclose your personal information to:

• Payment processors 
• Delivery and logistics providers 
• IT service providers 
• Marketing service providers 
• Professional advisers 
• Government authorities where required by law 

We take reasonable steps to ensure these parties handle your information securely.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve your browsing experience and analyse website traffic.

Cookies help us:

• Understand how visitors use our website 
• Improve website functionality 
• Provide a better user experience 

You can choose to disable cookies through your browser settings, although some features of the website may not function properly.

7. Security of Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

However, no method of internet transmission is completely secure and we cannot guarantee absolute security.

8. Access and Correction

You may request access to the personal information we hold about you and request corrections if the information is inaccurate or incomplete.

Requests can be made by contacting us using the details below.

9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

We encourage you to review their privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

MAITA CAULFIELD
Email: maitacaulfield@gmail.com
Phone: 03 7032 9186
Address: 7-9 Normanby Road, Caulfield Village, Caulfield North VIC 3161

MAITA CHADSTONE
Email: maitachadstone@gmail.com
Phone: 03 7300 6965
Address: Shop G-121, Chadstone Shopping Centre, 1341 Dandenong Road, Chadstone, VIC 3148